Returns Digital Products

Here on Sampley, you get a full refund on all of our individual products within 30 days of purchase. If you don't contact us within 30 days of the purchase, unfortunately, we can’t offer you a refund or exchange. 

If the refund request is done in time, we allow refunds for downloadable files only if any download hasn't been tracked yet.

To complete your return, we require:
- Receipt or proof of purchase;

- First and last names used at the checkout;

- Email address used at the checkout.

If we can't recall your order due to a lack of correct data on your side, we are unfortunately not able to offer you a refund or exchange.

No bulk orders.

One refund per person.

To receive your refund contact us via email at contact@sampley.me.

Return of Physical Goods:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact our support team at contact@sampley.me and provide relevant details, including the reason for the refund request.

You may be responsible for covering the return shipping costs unless the return is due to an error on our part.

Return addresses (only for product returns):

• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 
• Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
• Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
• Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

All sent products are marked with the return address for your convenience.

Returns should be addressed to "Sampley Returns".

Refund Exceptions:

In certain cases, we reserve the right to deny or provide a partial refund based on specific circumstances, such as:

• Violation of our terms and conditions.
• Abuse or misuse of our products/services.
• Failure to comply with refund policy requirements.
• Failure to provide a legitimate delivery address

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@sampley.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sampley.me.